Frequently asked questions
Find answers about accounts, review deadlines, billing and curator payouts.
For artists
What does one credit cover?
One credit sends one Spotify track to one curator. Choose a single playlist per curator for the same track.
What if nobody reviews my track?
When the 72-hour window ends, the platform returns a credit to your extra credit balance.
What happens to my unused credits?
At renewal, 25% of unused plan credits carry over for one cycle. Purchased credits do not expire.
How do I cancel a subscription?
Open My Desk, select Billing and use Manage subscription. Cancel at period end to keep access through the paid period.
For curators
How do I register a playlist?
Paste a full Spotify playlist link in My Playlists, choose its genres and supply an ownership check. At least 50 genuine followers are required.
What counts as a review?
Listen to the track, decide if it fits and submit at least 20 characters of specific feedback within 72 hours.
How can I withdraw earnings?
Save a PayPal email or connect your Stripe account if enabled. Request a withdrawal from an available balance of at least 20 in that currency.
Accounts & marketplace
Can I be both an artist and a curator?
Yes. Enable your other role in Profile and choose your default workspace. You cannot pitch a track to your own playlist.
Can a service guarantee playlist placement?
Paid playlist placement and guaranteed streams are prohibited. Listings cover independently deliverable creative work.
Where can I get more help?
Use the contact form to reach the operator. Include an order or pitch reference where available.